Telstra’s Massive Outage Hits Private Cloud Platform

  • Oct 31, 2018 AEDT
  • Team Kalkine
Telstra’s Massive Outage Hits Private Cloud Platform

Telstra’s shares tumbled after the massive outage in company’s system has brought the cloud services into its bound. The problem began at as early as 4.45am AEDT this morning.

The telco provider Telstra has been facing technical issues since lately, but now the outage has reached to such level that Telstra’s private cloud platform and enterprise application have got impacted.

Telstra official stated that the company is currently going through an issue with its cloud services which is resultantly impacting an access to Telstra’s external applications, including My Account, Telstra 24/7 app, Telstra.com, Online Billing, Telstra consumer webmail as well as Telstra’s wholesale apps. Enterprise customers have also been reporting issues with respect to CSX private cloud access and the cloud management system. 

It has been heard that this system breakdown is caused due to the outage in Telstra’s data centre in Sydney.

The disruption in Telstra’s services, including internet broadband connection and home phone services have made the users to take their outrage on social media. Customers took to twitter to express their resentment of not being able to make timely payment of bills, access webmail or its private cloud services CTX, among many major issues.

Through the official twitter account, Telstra tweeted “We (Telstra) are working to fix an issue that is currently impacting access some Telstra apps and Telstra.com as well as cloud access for some enterprise customers.” In the same tweet the management apologized for the inconvenience faced by the users.

But the outage in fixed-line broadband and home phone  services was immediately fixed by the company through the roll out of Smart Modem Gen 2. This next generation modem has diverted the internet broadband and phone services to its 4G mobile network within 30 seconds of the outage.

Telstra’s Smart Modem Gen 2 promises to provide easier and faster connection to its customers. It further attracts the feature of voice backup for phone calls and mobile network backup, that will reportedly provide the automatic secondary connection in case  company’s broadband services gets disrupted.

Commenting on the ongoing outage in cloud services and telco’s digital services, the company has asked for users support as the fixation of issues underway.

Following this outage, stock price of Telstra Corporation Limited (ASX: TLS) plunged 1.923% to close at $3.060 on 31 October 2018 while its PE multiple was 10.400 x with market capitalization of $37.11 billion. Whereas in the past one year, TLS stock has fallen as much as 9.73%.


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