AUS
NZ
UK
CA
USA
FRA
GER
ESP
ITA
NLD
PRT
SWE
GRC
IND
POL
BRA
ZAF
RUS
CHN
UAE
Since 2019, Edgerton Hospital’s facilities management department has successfully utilized FacilityONE’s F1 MAPS and F1 WORKS, as part of the UNITY Solutions Suite, to simplify maintenance processes and enhance operational efficiency. Recognizing the software’s effectiveness, the hospital’s materials and marketing departments sought a better way to process and track requests, moving away from inefficient email-based workflows that often resulted in lost or overlooked requests.
FacilityONE quickly responded to the hospital’s needs by configuring new department specialties within the software solution, ensuring that requests are routed directly to the appropriate team for faster response times, better tracking, and enhanced reporting. Within just 30 days of the initial inquiry, FacilityONE had successfully implemented the solution for the two additional key departments, provided training, and assisted in communicating the changes to hospital staff.
"Like facilities, our materials and marketing departments interact with every other department in our hospital and clinics, and new coordination for communications, tracking, and requests was needed. The adaptability of the FacilityONE platform is impressive. It is serving these additional departments well." noted Edgerton Hospital and Health Services President and CEO Marc Augsburger. "Plus a big bonus is our staff doesn’t need to incorporate, and learn, one or two additional systems in order to make requests to materials and marketing. The UNITY Solutions Suite definitely lives up to its name!”.
One function of FacilityONE’s UNITY Solutions Suite is the Quick Request Page, now used by all three departments. The Quick Request Page enables all hospital employees to efficiently submit requests without needing login credentials to the software system. This feature allows staff to place maintenance requests for building or equipment repairs, materials requests ranging from medical supplies to administrative equipment, and marketing requests, such as brochure or business card orders, in-hospital event support, and logo-branded item ordering.
By leveraging FacilityONE, Edgerton Hospital has significantly improved request processing speed, visibility, and tracking. Departments can now monitor request volumes, completion rates, and response times with greater accuracy. Notably, the materials department has achieved a 96% completion rate over the past 30 days, demonstrating the platform’s immediate impact.
“Edgerton Hospital’s expansion of our software beyond facilities management is a testament to the flexibility and impact of the UNITY Solutions Suite. We take pride in providing solutions that not only improve workflow efficiency but also enhance service delivery for hospital staff and, ultimately, patient care.” commented FacilityONE CEO, Pierre Harrison.
About FacilityONE
Headquartered in Charlotte, North Carolina, FacilityONE proudly serves a diverse portfolio of clients, facilities, and technicians throughout the world. FacilityONE partners with clients to provide simple facilities management solutions, including interactive maps, which feature instant access to facility data, workflows, and analytics. The easy and effective solutions provided by FacilityONE enhance a building’s functionality, economic lifespan, and employee productivity, while easily integrating into existing programs and processes.
Alexandra McIntosh
FacilityONE
+1 502-805-2100
[email protected]
Visit us on social media:
LinkedIn
Legal Disclaimer:
EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
