Highlights:
- SMS marketing is one of the most economical and direct marketing platforms and is expected to play a major role in business-customer communication.
- Plus can help businesses SMS enable their website, automate processes for streamlining operations and free up resources to focus on crucial business expansion tasks.
- Plus helps by automating the process of sending short feedback requests to your customers via SMSes as well as boosting marketing campaigns.
SMS marketing is among the most cost-effective ways and direct marketing platforms as its cost of directly reaching clients is very less compared to other media. It is estimated that SMS marketing shall play a significant role in helping businesses communicate with their customers in 2022 and beyond.
Jeeves.Plus believes that such anticipations are based on numerous significant developments expected to take place in 2022 and continue further. Jeeves.Plus is a customer support platform that helps users manage multiple text-based conversations with customers and translate messages to and from 109 languages through a single platform.
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Some of the significant anticipated developments include the following:
Automating operations
The SMS API of Jeeves allows you to quickly SMS-enable your website, application or customer relationship management platform. Automation has benefits beyond just streamlining operations and can free up resources and labour, minimise expenses, and offer you and your staff more time to focus on crucial business expansion tasks.
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Customised interactions
You can keep your customers engaged and make them feel more connected with your business. For this purpose, you can provide customised messages to your consumers through SMSes at any time. Moreover, you can also offer discounts on their favourite things, invite them to your next product launch and remind them about the stock they have inquired about.
This will help in building trust and value among customers for your brand. Jeeves offers SMS templates that are customised according to branding needs of your business and can help you develop meaningful relationships with your consumers.
Boosting marketing efficiencies
An SMS is believed to be a suitable tool for always keeping your consumers and clients up to date with recent developments in your business. These developments can be the introduction of new products, discounts on the existing range of products, an upcoming sale or even connecting with them on a weekly basis.
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You can SMS-enable your CRM system and automate the entire process through Jeeves.Plus to save time.
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Enhanced customer service
Feedback has become an imperative part of a business, and you might also be interested in understanding wants and needs of your customers. Moreover, businesses are developing customised products for retaining customers and increasing a client’s lifetime value.
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Through Jeeves.Plus, you can automate the process of sending short feedback requests to your customers via SMS. The customers can also directly respond to SMS messages and offer useful information about their needs and desires.
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Bottom Line
Jeeves.Plus believes that SMS is the next step in the evolution of e-commerce and helps you grow your business. Jeeves.Plus offers the flexibility of customisation as per any business with as many or as few messaging channels as the business would prefer.
If you want to know more about ways that Jeeves.Plus can help you expand your business and improve your customer service, visit here.