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On Day 1, Khiv Singh, Country Manager & SVP – US, ProHance, hosted a thought-provoking roundtable on “Humanizing Shared Services: Balancing Efficiency, Employee Experience, and Retention.” Singh unveiled ProHance’s Four Quadrant Framework, designed to help organizations evaluate where they stand on the efficiency-experience axis. He also introduced the innovative Retention Risk Index (RRI) — a model powered by actionable analytics that helps enterprises identify and mitigate talent risk in real time.
“The future of HR shared services lies in achieving harmony between productivity and empathy,” said Khiv Singh. “With ProHance, organizations no longer have to choose between operational performance and employee satisfaction — our platform empowers them to deliver both, backed by clarity and purpose-driven data.”
From dynamic booth engagements to strategic client conversations, ProHance's presence at HR SSOW highlighted its continued commitment to supporting HR teams with intelligent, agile, and people-first workforce solutions.
ABOUT PROHANCE:
Empower your organization with ProHance’s comprehensive suite of tools and capabilities, designed to elevate productivity, enforce compliance, streamline costs, amplify customer satisfaction, fuel data driven strategies, and seamlessly adapt to dynamic business landscapes. Currently used by over 400,000 plus users in 25 countries; harnessing ProHance propels your organization towards unparalleled strategic success, effortlessly achieving key organizational objectives. For more information, follow us on Linkedin for updates or log onto www.prohance.net.
ProHance has been named a Major Contender in the Everest Group People Analytics Platforms PEAK Matrix® Assessment 2025.
Shikha Mishra
ProHance
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