Jeeves.Plus enables businesses to tap opportunities and customers

Highlights

• Messages have become an integral part of everyday human life, drastically changing the way we communicate with each other.
• Conversational communication tools offer significantly improved engagement opportunities and competitive advantages for a consumer-facing business.
• Plus offers powerful features to compete in markets flooded by English-only marketing.

Jeeves.Plus, a customer support platform breaking down language barriers, believes that it is important for a business to have multilingual conversational messaging as part of its customer communications and customer acquisition strategy. The absence of multilingual conversational messaging can result in the loss of opportunities.

Innovative entrepreneurs believe that a continuous search for new and enhanced ways to employ technology, data, and operations is imperative for offering a great customer experience. In today’s omnichannel era, customers expect the simplicity and convenience of conversational messaging to be a part of their experience.

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Enhanced engagement and competitive differentiation opportunities

Jeeves.Plus has been engaging with companies that understand the value of messaging to their customers and are integrating it into their offerings.

These conversational tools can potentially offer significantly enhanced engagement and competitive differentiation opportunities for any consumer-facing company of any size. Moreover, businesses can witness more frequent, informative, and profitable discussions if consumers are allowed to communicate with the business via their preferred channel.

Source: Jeeves.Plus   

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Instant real-time messaging from anywhere, anytime

Customers want businesses to value their time and therefore, don’t want to be put in a queue and wait to speak with a business representative. Moreover, getting a message that tells them to call back when the office is open at a later time might be a major upset for customers.

Jeeves.Plus believes that such issues can be eliminated through messaging and can allow the conversation to begin.

Although email and phone have long been the go-to customer service channels but are seen as slow, asynchronous, or unnecessarily formal. With changing customer preferences, businesses need to learn how messaging can be used to speed up and boost customer engagement.

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Moreover, the automated messaging solution can also help to completely utilise rich communications services or even bots.

Through messaging, consumers can reach out to brands instantly from anywhere at any time, whether they are traveling, eating or halfway over the world. Consumers can supply the necessary information and get the answers they need on a real-time basis.

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Multilingual capabilities for a targeted audience

Working with several Australian businesses, Jeeves.Plus believes that due to the absence of multilingual capabilities, a business may lose significant opportunities in Australia as well as overseas.

The multi-language feature offered by the Jeeves.Plus platform empowers businesses to tailor messaging as per their consumers’ preferred language as it not only adds a personal touch but also pulls clients closer to the business/brand. Notably, Jeeves.Plus provides 2-Way messaging, which is a multilingual texting service.

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Jeeves.Plus offers multilingual support, which widens the reach of the business and product, as customers are more inclined to read communications that don't need a dictionary translation. Besides being automated and extremely flexible, the messaging platform can be readily integrated with a business app to send messages worldwide in real-time.

Jeeves.Plus believes that a globalised contact centre with automatic translation in 109 languages can deliver the following:

• Solve specific needs and issues
• Open doors to the hearing impaired
• Offer a complete solution for managing campaigns and evaluating results using real-time tracking and analytics

CRM with multilingual messaging capabilities

Many companies want to have their teams engaged through their present CRM, but Jeeves.Plus believes that 99% of CRMs have limited messaging capabilities. This is where Jeeves.Plus can be of great help.

CRM-based messaging enables businesses to handle several leads at a time through separate tabs for individual customers available on CRM platforms.

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Through Jeeves.Plus, businesses can keep track of all their discussions and deals in one place and save time while allowing successful coordination amongst various communication channels.

Bottom Line

Jeeves.Plus believes that there is a need for businesses to invest in a platform that can facilitate multilingual conversation. Moreover, a multilingual omnichannel platform can optimise workflows, integrate messaging, and allow customers to switch channels at different points of their customer journey. This can contribute significantly to the development of a close relationship between a brand and its customers.

You can visit the Jeeves.Plus website or get a quote if you are interested in integrating Jeeves.Plus into your customer services.