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East Troy was one of two Wisconsin municipalities selected. The City of Racine is the other Wisconsin honoree.
The Service-First Award, presented by Polimorphic, honors local governments that are setting a new standard for innovation, efficiency, and accessibility in public service delivery. East Troy was selected for its forward-thinking approach to using digital tools that improve communication, streamline processes, and make government services more accessible for residents.
“Service-first innovation in our organization is a mindset that is creative, objective, and collaborative. This approach is allowing us to expand access to 24/7 constituent services while our organization benefits from greater efficiency," said Eileen Suhm, Administrator, and Chelsey Nagl, Utility Clerk.
Making Government More Accessible for Residents
East Troy has demonstrated a commitment to modernizing its government operations to create a more responsive and efficient system for residents. By integrating technology-driven solutions, the Village has improved service accessibility, reduced wait times for requests, and created a more transparent and user-friendly government experience.
"We are thrilled to recognize East Troy for its outstanding leadership in using technology to enhance the resident experience," said Parth Shah, CEO of Polimorphic. "East Troy is setting a new standard for local government services, and we are proud to help power their efforts in making government more accessible, efficient, and future-ready."
Recognizing Innovation in Local Government
East Troy joins an outstanding group of 2025 Service-First Award winners, including:
Tangent, OR – Setting the standard for digital government innovation
Racine, WI – Transforming government services for faster resident support
Pacifica, CA – Pioneering AI-powered resident services in California
Polk County, NC – Leading the way in digital transformation & disaster response
Castle Pines, CO – Innovating AI-powered search for government services
Middlesex County, NJ – Engaging residents through AI-driven solutions
These local governments have demonstrated exceptional leadership in modernizing public services and are shaping the future of government through innovation and technology.
About Polimorphic
Polimorphic is on a mission to create technology that lets governments of all sizes deliver for the people. Polimorphic’s CRM & Workflows, AI Search & Chat, and VoiceAI solutions empower service-first governments to provide residents with the highest quality communication and engagement. Serving hundreds of public sector departments across the country, Polimorphic is built for the unique needs of government, including cities, counties, and state agencies. Learn more or request a demo at polimorphic.com.
Megan Olson
Polimorphic
email us here
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