Facebook restores services after nearly six-hours of outage

October 05, 2021 01:22 PM AEDT | By Furquan Moharkan

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Facebook restores services after nearly six-hours of outage — Image source: © Jirsak | Megapixl.com

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Highlights

All three social media services owned by the company– Facebook, Instagram and WhatsApp were functional only after a global outage of almost six hours.

Outage detector Downdetector said that it was the largest failure with around 10.6 million problem reports globally.

The last time Facebook had this level of outage was in 2019.

Major social media services – Facebook, Instagram and WhatsApp were partially reconnected to the global internet late on Tue after a global outage of nearly six hours.

All three Facebook owned services were inaccessible over smartphone or web. The outage tracker Downdetector said that it was the biggest failure it had seen in the recent period. Around 10.6 million people reported problems from all over the world.

Responding to the outage, Facebook’s chief technology officer – Mike Schroepfer said that it may take some time for Facebook to provide 100% of its services.

The other two applications – Instagram and WhatsApp, also confirmed restoration of their services.

An outage of this level has been rare since a long time. Earlier, this level of disruption was seen in 2019, when Facebook along with its other apps, were mostly inaccessible across the world for over 14 hours.

As of now, there has been no official reason given for the problem, however, experts speculated this disruption is likely to occur due to a domain name system (DNS) error in the Facebook sites.

The DNS is compared to a phone book or an address book for the internet, pointing web browsers to the computer system that serves the website they are looking for. Earlier this year, the previous issues with DNS led to a global outage of several major sites.

Some big tech companies including Reddit and Twitter, poked fun at the social media giant’s mess.

This disruption came the day after an interview with a former Facebook employee who leaked Facebook’s official documents.

Frances Haugen, the whistleblower Facebook’s former product manager, said that such type of outage is not uncommon for major websites. However, the scale and the context make such errors more noteworthy, she said.

Shares of Facebook witnessed their biggest drop since last November, falling 4.9% on Monday, amid broader selloff in the tech stocks.

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