Pudu Robotics and Burroughs Forge New Partnership to Strengthen Customer-Centric Service Across North America

CHICAGO, Jan. 7, 2025 /PRNewswire/ -- Pudu Robotics, a global leader in service robotics sector, and Burroughs, North America's largest independent services provider of unattended self-service technology, robotic automation systems, payment and transaction automation, and connected IoT technologies, are excited to announce a groundbreaking partnership. This landmark collaboration will redefine customer care for businesses across North America by combining cutting-edge technology with a proven service network. By focusing on reliability, efficiency, and expanded reach, the two companies are paving the way for more innovative and seamless customer experiences.

Pudu Robotics, renowned for its cutting-edge robotics, empowers industries ranging from hospitality and retail to healthcare and manufacturing with user-friendly and efficient service, cleaning, and industrial solutions. With a growing demand for timely and cost-effective support solutions for their robots, Pudu Robotics sought a trusted service provider to help elevate its North American operations.

Burroughs is headquartered in Chicago, IL, and has a network consisting of two repair depots, two technical support centers of excellence, a distribution center, 120+ forward stocking locations, and 500 service technicians strategically placed across the U.S. and Canada which will blanket Pudu's North American clients with expansive and responsive support.

With its robust service expertise supporting self-service technology, robotic automation systems, payment and transaction automation, and connected IoT technologies, Burroughs is uniquely positioned to meet this demand. Together, Pudu Robotics and Burroughs will deliver an effective service model with faster deployment and installation, and increased uptimes for customers.

Pudu Robotics is proud to partner with Burroughs to champion unmatched client care and broader operational coverage to businesses throughout North America.

"Working with Burroughs means we can offer our North American customers quicker and more affordable support," stated Skyler Wu, Technical Support Leader for Americas, Pudu Robotics. "We're excited about how this will boost satisfaction and ensure our robots are successfully rolled out across the region."

Burroughs is accelerating their growth within high-demand industries like robotics and automation by leveraging its full lifecycle, technology-enabled service and support. This strategic partnership with Pudu Robotics allows Burroughs to expand its proven digital-first service model, capitalize on emerging advancements, and reinforce its leadership in the evolving robotics market.

"Burroughs and Pudu Robotics share a culture of innovation with a strong technology-based approach focused on delivering a more engaging experience for our customers," said Anson Martin, Burroughs CEO. "Our vast expertise and comprehensive service coverage, paired with our breadth and depth of offerings will enable fast deployment and installation and market-leading equipment uptime that aligns with Pudu Robotics' brand promise."

The partnership between Burroughs and Pudu Robotics underscores a shared commitment to innovation and customer excellence. Together, they are poised to lead the robotics and automation industries, delivering unmatched service and solutions to businesses across North America.

About Pudu Robotics

Pudu Robotics, a global leader in the service robotics sector, is dedicated to enhancing human productivity and living standards through innovative robot technology. With a focus on R&D, manufacturing, and sales of service robots, Pudu Robotics holds over a thousand authorized patents worldwide, encompassing a wide range of core technologies. The company's robots have been widely adopted in various industries, including dining, retail, hospitality, healthcare, entertainment, education and manufacturing. To date, Pudu Robotics has successfully shipped over 80,000 units to a variety of markets, with a presence in more than 60 countries and regions worldwide. For more information on business developments and updates, follow PUDU on LinkedIn, Facebook, YouTube, Twitter and Instagram.

About Burroughs

With over 138 years of experience, Burroughs is the leading independent service provider in North America. With extensive North American service coverage and experience supporting broad applications across multiple endpoints, Burroughs drives unparalleled service, uptime, and availability across your entire fleet, no matter the location. Our team currently handles more than 550,000 service calls a year and has more than 350,000 devices under service contract.

For more information, visit http://www.burroughs.com/.