Genesis Reports Q4 Performance Report; Total Gross Churn Down by 8.1 ppt

  • Jul 28, 2020 NZST
  • Team Kalkine
Genesis Reports Q4 Performance Report; Total Gross Churn Down by 8.1 ppt

Genesis Energy Limited (NZX:GNE) has provided performance report for the three months ended 30 June 2020. The company continued to remain available to customers during lockdown with a customer iNPS satisfaction rating of +58.

  • Total gross churn and net churn decreased by 8.1 ppt, and 3.3 ppt, respectively whilst brand net promoter score increased to 22.5%, up 3.5 ppt on the pcp;
  • Total generation was up 4.3% to 1,717 GWh for the period; however, hydro generation was down to 450 GWh;
  • Gas production for the period was 2.9 PJ, down 6.5% on the pcp, due partly to lower demand relating to April’s lockdown.

 


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