How a Chinese woman’s viral video made Tesla apologise

3 min read | April 23, 2021 06:49 PM AEST | By Team Kalkine Media

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How a Chinese woman’s viral video made Tesla apologise — Image source: Nadezda Murmakova, Shutterstock

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Summary

A video went viral on Monday, showing a woman shouting complaints atop a Tesla car at Shanghai Auto Show.

Elon Musk’s Tesla Inc apologised to Chinese customer for the same.

For the US-based electric car making brand Tesla Inc (NASDAQ:TSLA), it had been a challenging week in China during Shanghai Auto Show.

With China having stringent regulatory norms, Tesla has come under immense pressure for its delayed action against a customer complaint.

Elon Musk’s Tesla Inc apologised to Chinese customers for failing to respond to a customer's complaint in a timely manner at Shanghai Auto Show.

The rare apology came after a video went viral, which showed a woman climbing atop a Tesla car, hollering complaints about dysfunctional brakes, while security and other staff struggled to calm her down. She also expressed her dissatisfaction over the company's treatment of her concerns about faulty brakes.

Image Source © Joeduffy1 | Megapixl.com

Notably, China is the company's second-largest market for automobile sales. According to EODHD/Others, the company has announced that it will conduct a review of its service operations in the world's largest auto market.

According to the Global Times, a state-backed tabloid, China is expected to keep its market open for foreign businesses, however that doesn’t provide the foreign business to avail any privilege.

Tesla's problems in China coincided with new concerns regarding the safety of the company's Autopilot, partially automated driving systems in the United States. A deadly accident involving a Tesla Model S that collided with a tree and burst into flames is being investigated by Texas police.

Also Read: NHTSA To Investigate Another Tesla Crash Involving Autopilot

Image Source © Thorken| Megapixl.com

Tesla’s stock

Tesla’s stock took a beating on Monday, 19 April 2021 and was down 3.4 percent at closing. Two reasons that accounted for this fall – first, a car crash involving a Tesla over the weekend and second, a generally bearish day in the overall stock market.

Tesla stock is expected to reach $3,000 by 2025, nearly four times its current price, after skyrocketing 695 percent in 2020. Shares of Tesla were down 3.28% percent, closing at US$719.69 each on Thursday in a weak NASDAQ market.

Also Read: Can Mercedes, Volkswagen End Tesla’s Dominance in Long-Range ZEV Space

Tags: Tesla, Automaker, China market, Car maker, Electric car company, Shanghai Auto Show,

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