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Lloyds Banking Group (LSE:LLOY) has announced the appointment of Rohit Dhawan as the new Group Director of AI and Advanced Analytics. This strategic move highlights the bank's commitment to leveraging artificial intelligence and advanced analytics to enhance its services and customer experience.
Rohit Dhawan Takes the Helm of AI Centre of Excellence
Dhawan, who will report to Ranil Boteju, the Chief Data and Analytics Officer, is set to lead the newly established AI Centre of Excellence at Lloyds. This role is crucial in steering the group’s AI, machine learning (ML), and advanced analytics strategy. The Centre aims to unify experts in data science, behavioral science, ML engineering, and AI ethics, to foster innovation and drive technical excellence. He joined Lloyds from Amazon Web Services (AWS), where he served as Head of Data and AI Strategy for Asia-Pacific. He earned his PhD in artificial intelligence from the University of Sydney, bringing a wealth of experience to his new role.
Strategic Impact and Future Plans
Lloyds Banking Group has been actively increasing its use of digital technologies and data to better support its customers. The bank has recruited 1,500 specialists this year to bolster its technological capabilities. Currently, over 50 AI and analytics use cases are in progress, underscoring the bank's commitment to enhancing customer experience through innovative technologies.
