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- BT Group Plc (LON: BT.A) has been dragged to the court for failing to compensate senior citizen customers who were allegedly charged much higher tariffs for landlines for eight years.
- Telecoms watchdog Ofcom first found out in 2017 that BT had overcharged around 2.3 million landline users for eight years. It was accused of late providing Ethernet lines. The company was fined £42 million and was also forced to make good the losses of rival firms like Vodafone and TalkTalk.
- The case is related to those customers who though bought a BT landline contract but did not also take the company’s pay TV or broadband packages.
(Image source: ©Kalkine Group 2020)
- Following which, BT reduced the landline charges by £7 a month. It has been reported that BT has not compensated its customer for previous overcharging. With regulator reportedly stating that affected customers could be the people of old age, having low incomes and weak as well.
- Ofcom has reported that BT owes at least £500 each as compensation. On the same time, BT has stated that it was not involved in anti-competitive conduct and expected to defend itself strongly in the court.
- The company has also stated that the regulator’s final verdict does not charge it for engaging in anti-competitive actions.
- On 18 January 2021, the stocks of the BT Group Plc (LON: BT. A) traded lower by 2.17% from its previous closing, hovering at around GBP 137.80 at 08:12 AM GMT+1.
