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Chinese e-commerce giant JD.com Inc (NASDAQ:JD) reported a 31 per cent growth in its fourth-quarter 2020 sales, indicating a boom in the online retail industry as the country restores normalcy after the COVID-19 pandemic. The company's net revenue grew to 224.3 billion yuan in the December quarter, up from 170.7 billion yuan in the same quarter a year ago.
The company's revenue growth exceeded the market expectation of 219.7 billion yuan. The total revenue for 2020 was 745.8 billion yuan.
What's working for the company?
- Despite emerging from the pandemic crisis and businesses resuming in full-swing, the e-commerce platform's customers continue to grow and the existing customers continue to shop from the website for a wide variety of products. From expensive products to daily groceries, the customers are buying everything online.
- com's core strength is its logistics system and it is reaching easily to millions of customers. During the COVID-19 situation, when the retail sales fell by 3.9 per cent in the country, the company's logistics system enabled it to pace up its in-house delivery network and reached its customers swiftly.
- Banking on its huge logistical support, JD.com was able to expand and penetrate low-tier and price-sensitive cities through its website –Jingxi. Through this, the company gave tough competition to companies like the Alibaba group and Pinduoduo.
- The company’s active account customers are increasing at a good rate. In Q4 2019, the active customer accounts were 362 million and in Q4 2020, the figure was 471.9 million.

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What's next?
According to market experts, the current revenue growth rate and China's e-commerce boom indicates that JD.com will become profitable. It is estimated that the e-commerce revenue will surpass 50 per cent of China's total retail sales in 2021. The company is also expected to raise US$ 5 billion for its logistics unit through a public offering.
In a major development today, it is being widely reported that JD.com is all set to buy a stake worth US$ 1.5 billion in Sinolink Securities. The move comes amidst its aim of boosting its financial services operations.