- Refunds will be issued in the form of payment, instead of credits issued by airlines for future flights.
- Lowest priced tickets will also be offered a refund if the flight is cancelled.
- With this move, the company looks at reinstating the practice to align with the booking conditions and regulatory tariffs which were in place prior to Covid-19.
- The refund issuing process will begin from November 2, starting with flights cancelled at the onset of the pandemic.
- It will take six to nine months for the refunds process to be complete.
- The company clarified it will not raise fares to pay for customer refunds, as per media reports.
- Refunds will be issued in the form of payment, instead of credits issued by airlines for future flights.
- Lowest priced tickets will also be offered a refund if the flight is cancelled.
- With this move, the company looks at reinstating the practice to align with the booking conditions and regulatory tariffs which were in place prior to Covid-19.
- The refund issuing process will begin from November 2, starting with flights cancelled at the onset of the pandemic.
- It will take six to nine months for the refunds process to be complete.
- The company clarified it will not raise fares to pay for customer refunds, as per media reports.
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