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London, United Kingdom--(Newsfile Corp. - June 16, 2025) - Bell Integration, a leading IT services and consulting company, has joined forces with Omilia, a global leader in conversational AI, to deliver a cutting-edge, UK-wide customer experience (CX) solution powered by advanced generative AI.
This strategic partnership brings Omilia's state-of-the-art AI-driven conversational platform to UK enterprises via Bell Integration's proven systems integration expertise. Together, the companies aim to empower contact centres across industries-from telecoms and utilities to banking and public services-with human-like, always-on customer interactions that reduce costs while elevating service quality.
"We're excited to partner with Omilia to help organisations across the UK dramatically improve customer experience at scale," said Dominic Elliott, Head of Sales at Bell Integration. "Omilia's powerful conversational AI enables natural, intuitive dialogues that solve problems quickly, reduce call times, and significantly enhance satisfaction. That's a game-changer for businesses under pressure to deliver more with less."
Omilia's platform leverages deep neural networks and natural language understanding to deliver lifelike, multi-turn conversations that rival human agents-without relying on rigid scripts or outdated IVR trees. Bell Integration will support the end-to-end deployment of Omilia's AI stack into enterprise IT environments, ensuring seamless adoption and real business impact.
"We're thrilled to partner with Bell Integration to bring our conversational AI capabilities to the UK market in a big way," added Dimitris Vassos, CEO of Omilia. "With Bell's integration and deployment expertise, UK enterprises can now adopt truly conversational CX at scale-something that was out of reach with traditional approaches."
The collaboration is already attracting interest from enterprises looking to reduce operational costs, improve service metrics, and meet rising customer expectations in an increasingly digital-first world.
For more information, visit www.bell-integration.com and www.omilia.com.
Media Contact:
Daniel Feasey
[email protected]
+44 7500 953823
To view the source version of this press release, please visit https://www.newsfilecorp.com/release/255544
