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Highlights
- Global rollout of PCI-PAL’s secure payment solutions within RingCentral’s platform across North America and Europe.
- Seamless, embedded integration enables secure, compliant payments without disrupting customer interactions.
- Cloud-native scalability supports remote and hybrid customer engagement strategies.
PCI-PAL PLC (LSE:PCIP), a global leader in secure payment solutions, has announced the live launch of its strategic partnership with RingCentral, a top provider of AI-powered cloud communications. This collaboration, which was initially mentioned in PCI-PAL’s 28 August 2024 trading update, is now fully operational across North America and Europe, enabling RingCentral customers to securely process payments within the platform — across any channel and environment.
This powerful integration enhances security and compliance for businesses using RingCentral’s contact center and communication solutions, delivering a seamless approach to handling sensitive customer payment data without compromising efficiency or user experience.
Key Benefits of the PCI-PAL and RingCentral Integration
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Embedded Integration: PCI-PAL’s secure payment suite is fully embedded into RingEX and RingCX, with RingCentral’s global salesforce equipped to promote the added value of secure, compliant transactions to their customers.
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Seamless Security: Payments can be processed directly within RingCentral's ecosystem, ensuring that cardholder data never enters the company’s infrastructure, reducing exposure to potential breaches.
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Compliance Assurance: The integration meets the requirements of the Payment Card Industry Data Security Standard (PCI DSS), helping businesses mitigate security risks and simplify regulatory compliance.
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Enhanced Customer Experience: Customers and agents remain in uninterrupted communication throughout the payment process, improving customer satisfaction while protecting sensitive data.
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Cloud-Native Flexibility: Designed for scalability, the solution supports businesses with remote and hybrid workforces, adapting to evolving customer engagement needs without geographical limitations.
Accelerating Secure, Omnichannel Payments
This integration underscores the growing demand for secure, frictionless payment solutions as businesses navigate increasingly digital customer interactions. By embedding PCI-PAL’s technology within RingCentral’s cloud platform, organizations can strengthen data security, enhance operational agility, and streamline their payment workflows — all from a single, unified environment.
