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Highlights
- Huize becomes the first insurance company to embed DeepSeek AI for real-time consultations.
- AI integration boosts recommendation efficiency by 300%, with a 91% accuracy rate in product matching.
- 24/7 personalized service through virtual advisors, enhancing customer experience.
Huize Holding (NASDAQ:HUIZ) has taken a major step forward in the insurance sector by integrating DeepSeek, an advanced AI model, into its Huize App. The company becomes the first in the industry to embed such technology directly into consumer-facing services, setting a new standard for personalized insurance offerings. With this integration, Huize is leveraging AI to provide real-time consultations and highly tailored product recommendations to users, significantly enhancing their experience.
The integration of DeepSeek enables the Huize platform to offer real-time, efficient insurance consultations. By utilizing AI, the platform has achieved a remarkable 300% increase in recommendation efficiency, meaning users can now find the insurance products that best suit their needs far faster than before. This improvement in efficiency is paired with a 91% accuracy rate in product matching, ensuring that customers are consistently presented with highly relevant and personalized insurance options.
As part of Huize’s ongoing AI-driven strategy, referred to as ‘AI+,’ the company has also rolled out other AI-enhanced tools in recent years. In 2023, the company launched its AI Marketing Assistant, and in 2024, it introduced a large language model to further enhance consumer interactions and optimize business operations. This comprehensive AI strategy positions Huize as a forward-thinking leader in the insurance space, committed to improving both operational efficiency and customer satisfaction.
In addition to providing 24/7 service availability, DeepSeek also allows users to create customized virtual advisors. These advisors adapt to each user’s changing needs, offering a truly dynamic and personalized customer experience. This innovation is a game-changer, as it ensures that users can access instant, tailored insurance advice at any time of the day or night.
Looking ahead, Huize plans to expand this cutting-edge AI technology internationally. Through its subsidiary, Poni Insurtech, the company has set its sights on expanding into the Vietnamese market via its acquisition of Global Care in 2024. This international expansion will enable Huize to bring its AI-powered solutions to a broader audience, further solidifying its position as a leader in the global insurance technology landscape.
With its first-mover advantage in the integration of DeepSeek AI, Huize is transforming the way consumers interact with insurance services. The company’s focus on AI-driven efficiency, product accuracy, and personalized service positions it to continue leading the sector in the years to come.
