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Summary
- Government digital apps being lauded by users in new survey.
- Survey suggests govt. apps need to be more inclusive of special needs.
- People confident that Government based apps are user friendly and convenient.
A recent survey is of the indication that users believe that government-sourced digital services are as good as private sourced ones. The survey recently conducted by Infosys, said that over 80% of the people are happy with the quality of services received through government-based sources. There is, however, a large population from amongst the subjects of this survey that believe that work needs to be done for the disabled people living in far off areas.
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There were 1000 Kiwis and 1500 Aussies involved in this survey and it was discovered that over 80% of them had used different kinds of government based digital services.38% of these people expressed confidence in using these services, while 39% said they saved time and 35% of the users said the services were user friendly.
Andrew Growth, the regional head and Senior VP for New Zealand and Australia for Infosys is of the view that these figures are encouraging, and it is good to see that people find government apps easy to use and as good or even better than private apps.
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Improvement potential
People are calling for a single login point that would take them to different kinds of Government based apps, rather than the current scenario where there is need for multiple logins.
A large part of the respondents believe that more government services should be made available online as it would mean more convenience to the people. 7 out of 10 respondents were of the view that Government based apps need to be available in different languages, especially in the ingenious category.
Inclusivity of paramount value
Darrin Bond, the Youth Justice and Multicultural Affairs and Assistant Director General at the Department of Children was of the view that service providers need to become more sensitive and considerate towards the needs of the disabled. People who are differently abled or have low digital confidence have further been impacted by the pandemic. There is need for services that are inclusive of their needs and capabilities.
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The study concluded that while New Zealand and Australia are both leaders in this area, they are currently both reaching to different landmarks of improvement of services as well as the general enhancement of the experience for the users.
