Government based digital apps being appreciated by Aussies and Kiwis


  • Government digital apps being lauded by users in new survey.
  • Survey suggests govt. apps need to be more inclusive of special needs.
  • People confident that Government based apps are user friendly and convenient.

A recent survey is of the indication that users believe that government-sourced digital services are as good as private sourced ones. The survey recently conducted by Infosys, said that over 80% of the people are happy with the quality of services received through government-based sources. There is, however, a large population from amongst the subjects of this survey that believe that work needs to be done for the disabled people living in far off areas.

Image source: Copyright © 2021 Kalkine Media

There were 1000 Kiwis and 1500 Aussies involved in this survey and it was discovered that over 80% of them had used different kinds of government based digital services.38% of these people expressed confidence in using these services, while 39% said they saved time and 35% of the users said the services were user friendly.

Andrew Growth, the regional head and Senior VP for New Zealand and Australia for Infosys is of the view that these figures are encouraging, and it is good to see that people find government apps easy to use and as good or even better than private apps.

Read now: How Does The Quantity Theory of Money Serve Digital Currencies?

Improvement potential

People are calling for a single login point that would take them to different kinds of Government based apps, rather than the current scenario where there is need for multiple logins.

A large part of the respondents believe that more government services should be made available online as it would mean more convenience to the people. 7 out of 10 respondents were of the view that Government based apps need to be available in different languages, especially in the ingenious category.

Inclusivity of paramount value

Darrin Bond, the Youth Justice and Multicultural Affairs and Assistant Director General at the Department of Children was of the view that service providers need to become more sensitive and considerate towards the needs of the disabled. People who are differently abled or have low digital confidence have further been impacted by the pandemic. There is need for services that are inclusive of their needs and capabilities.

Also read: Digital Gets a Boost in 2021 NZ Budget- 5 Related Stocks

Don’t miss: PayPal, Square Ride High On Strong Digital Payments

The study concluded that while New Zealand and Australia are both leaders in this area, they are currently both reaching to different landmarks of improvement of services as well as the general enhancement of the experience for the users.

The website is a service of Kalkine Media New Zealand Limited (Kalkine Media), Company Number: 8107196. The principal purpose of the content on this website is to provide factual information only and does not contain or imply any recommendation or opinion intended to influence your financial decisions and must not be relied upon by you as such. Some of the content on this website may be sponsored/non-sponsored, as applicable, but is NOT a solicitation or recommendation to buy, sell or hold the stock of the company (or companies) or engage in any investment activity under discussion. We are neither licensed nor qualified to provide investment advice through this platform. In providing you with the content on this website, we have not considered your objectives, financial situation or needs. You should make your own enquiries and obtain your own independent advice prior to making any financial decisions.
Some of the images that may be used on this website are copyright to their respective owner(s). Kalkine Media does not claim ownership of any of the pictures displayed on this website unless stated otherwise. The images that may be used on this website are taken from various sources on the web and are believed to be in public domain. We have used reasonable efforts to accredit the source (public domain/CC0 status) to where it was found and indicated it below the image. The information provided on the website is in good faith, however Kalkine Media does not make any representation or warranty regarding the content, accuracy, or use of the content on the website.



Rated 4.3/5 based on 904 Reviews at Google My Business