EXLService Holdings Inc, a publicly listed multinational firm, operates as an analytics and operation management company.
The company, founded in 1999, provides offshore business processing and outsourcing solutions to help the clients grow and build their businesses sustainably, including financial service, insurance and banking.
The company offers cash management, collections, research and reconciliation accounting, finance process, loan servicing, technical and customer support services.
The New York-based firm has business operations across Asia, Europe, the United States, South Africa, Latin America and Australia.
The company claims to have industry-leading expertise in artificial intelligence, data analytics, and digital technology. It provides solutions for operation management, technology and financial transaction processing to reportedly capitalize the business operating scale and help clients identify the opportunities to outperform. It claims to combine data and intelligence, machine intelligence and human talent for the businesses and help them to improve global operations, risk management, customer satisfaction and drive business’ profitability and revenue.
It caters to clients across several industries such as:
• Financial and Banking services
• Travel & Leisure
• Logistics and Transportation
Under the Travel and Leisure segment, the firm caters clients engaged in the airlines, hospitality, and travel management business.
The firm’s insurance segment caters to firms doing business in life insurance, casualty and property insurance, annuity, disability insurance, and retirement services companies.
It also provides business processing management services for various business processes in the insurance industry such as agency management, premium and benefit administration, claims processing, policy research, new business processing, underwriting support, account reconciliation, policy servicing, surveys, premium audit, billing and collection services.
The company operates various platforms to reportedly helps the clients increase their productivity, namely LifePRo, LISS, LDS-underwriting and new business, Careradius, EXL audistream, Surosource, MedConnection, EXL Express Survey and Legal Support Solution.
The platforms can be customized according to different businesses and type of services required, the technology firm claims. It operates through various subsidiaries, namely Inductis Inc, SCIOInspirie Corp, Datasource Consulting LLC, RPM Direct LLC, EXLService.com Private limited, EXLService Technology Solution LLC, IQR Analytics Private Limited, EXL Analytics, Overland Solutions Inc and Vulcan Logistics LLC.