PCI-PAL Plc is a UK-based global provider of secure cloud payment and data protection solutions for any business communications environment such as voice, email, social, contact centre and chat. It offers SaaS solutions with a motive to help companies to take payments securely, adhere to strict industry governance and solve non-compliance and data loss risks for their business. Its products are available through its global cloud platform hosted on Amazon Web Services (AWS) in North America, EMEA and ANZ. The company’s partners and integrations include world’s leading telecommunication businesses, communication vendors, payment service provides and CRM providers such as Accertify, Adflex, Adyen, Bambora, Antenna, American Express, Alipay, Bandwidth, Bell, Bitpay, BlueSnap, Braintree, Calabrio, Ingenico group and many more. The company’s customer base includes a range of sectors such as leisure, retail, utilities, public sector, financial services, logistics, business process outsourcers and not-for-profit. The company’s shares are traded on the Alternative Investment Market of the London Stock Exchange as LON: PCIP.
The company offers solutions such as Agent Assist, IVR Payments, Digital and Rapid Remote. Agent Assist is a live call solution to capture card information securely and helps in maintaining conversation with the customers all the time. It utilises Dual Tone Multi Frequency (DTMF) masking technology and speed recognition that helps businesses with a secure way to handle payments by phone without bringing their environments in scope of Payment Card Industry Data Security Standard (PCI DSS). The IVR Payments solution allows customers to make payments securely without the need for an agent. Its Digital solutions offers omnichannel secure payment options through webchat, email, Whatsapp, social media and SMS that help businesses to take payments across digital engagement channels. The rapid remote solution is a compliant business continuity payment service.
The company utilises the latest technology such as DTMF Masking, Digital Engagement, Speech Recognition and Global Cloud. The DTMF Masking is used for Agent Assist and IVR Payments solutions to suppress the telephone keypad tones entered during any financial transaction. The Digital engagement technology offers secure payments through a range of channels. The speech recognition technology is used by Agent Assist and IVR payment solutions; it is used as an alternative of telephone keypad to enter details securely by speaking. The global cloud technology offers the company’s product through Amazon Web Services (AWS) platforms.
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