COVID no longer excuse for Royal Mail to miss delivery targets - UK regulator

Follow us on Google News:
 COVID no longer excuse for Royal Mail to miss delivery targets - UK regulator
Image source: ©2022 Kalkine Media®

(Adds Royal Mail response, detail and background)

Dec 2 (Reuters) - Royal Mail had failed to meet its delivery targets for 2021-2022 due to the pandemic, Britain's communications watchdog Ofcom concluded on Friday, but warned the post and parcel services company that it cannot use COVID as an excuse anymore.

The regulator, which launched its probe in May, said Royal Mail, owned by International Distributions Services Plc , was not in breach of its regulatory obligations for the period.

However, Royal Mail's performance so far into the 2022-23 period was "falling well short of where it should be", Ofcom added.

"Our focus remains to restore our service to the high standards our customers expect to receive," a Royal Mail spokesperson said in an emailed statement.

The findings come as the more-than-500-year-old company is under pressure to settle a damaging dispute with its largest labour union over pay and other work policies, warning of severe losses and job cuts if the strike action is not called off.

"Looking back at last year, COVID-19 was clearly still having a significant impact on Royal Mail's operations," Lindsey Fussell, Ofcom's group director for networks and communications, said in a statement.

"However, the company's had plenty of time to learn lessons from the pandemic, and cannot continue to use it as an excuse," Fussell added.

The regulator also said it would closely watch Royal Mail's performance for the rest of the year. (Reporting by Pushkala Aripaka and Sinchita Mitra in Bengaluru; Editing by Shounak Dasgupta)


The above content is directly sourced from Reuters under a contractual arrangement. The content is being provided as a convenience and for informational purposes only; and does not constitute an endorsement or approval by Kalkine Media of any of the products, services, or opinions of the organization or individual. The user is apprised that Kalkine Media bears no responsibility for the accuracy, legality, or content of Reuters, any external sites, or for that of subsequent links. The user is requested to contact Reuters directly for answers to questions regarding the content. Please note that Kalkine Media may be compensated by the advertisers that appear on the website, based on your interaction with the advertisements or advertisers.

Featured Articles