Service Seeking to Pay Penalty of A$600,000 for Misleading Online Customer Review

  • Jul 23, 2020 AEST
  • Team Kalkine

The Federal Court has ordered Service Seeking Pty Ltd to give A$600,000 in fines for making false or misleading representations related to reviews of companies which were providing services on the platform.

Service Seeking runs an online tasking platform where clients can get quotes for jobs. Service Seeking agreed that it had incorrectly represented the reviews published on its platform were by customers; however, the reviews were generated by the businesses themselves via using Service Seeking’s ‘Fast Feedback’ feature.

The Court also ordered for injunctions, corrective notices & the execution of a compliance program.


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